Shipping Information

At Dallas Hat Outlet, we offer worldwide shipping to destinations supported by our delivery partners and available at checkout.

All shipping prices below are in U.S. dollars (USD).

Shipping Rates

Free shipping eligibility is based on the merchandise subtotal after discounts and before taxes, shipping charges, or import fees.

The applicable shipping charge will be displayed before you complete your purchase.

Order Processing

Orders are generally processed within 1–3 business days after successful payment verification.

Processing includes confirming your order, preparing your items, and arranging shipment. Orders are not normally processed on weekends or public holidays.

If an item is unavailable or we anticipate a processing delay, we will contact you using the email address provided at checkout.

Estimated Shipping Time

After dispatch, estimated shipping time is 7–15 business days.

This estimate is separate from order processing time. Business days exclude weekends and applicable public holidays.

Delivery times may vary depending on the destination, customs clearance, local delivery services, weather, and seasonal demand. Estimates are not guaranteed delivery dates unless we expressly state otherwise.

Shipping Confirmation and Tracking

We will email you a shipping confirmation after your order is dispatched. Tracking information will be included when available.

Tracking updates may take a few business days to appear after the carrier receives the parcel.

International Duties and Taxes

International orders may be subject to customs duties, import taxes, or clearance fees imposed by the destination country.

Unless expressly included at checkout, these charges are not included in product prices or shipping fees and are the recipient’s responsibility. Customs authorities determine these charges and any related clearance requirements.

Shipping Details and Order Changes

Please check your delivery details carefully before placing an order.

If you need to change your shipping information, email dallashatoutlet@after-service.info as soon as possible. We will try to help, but changes may not be possible once fulfillment has begun.

If a parcel is returned because of an incomplete delivery address, an unsuccessful delivery, or a refusal to accept delivery, contact us so we can discuss the available options and any applicable, legally permitted costs before arranging reshipment.

Delayed, Missing, or Damaged Parcels

If your order has not arrived within the estimated timeframe, or tracking shows an unexpected delivery status, please contact us with your order number.

We will investigate with the delivery partner and arrange an appropriate resolution. If an order is confirmed lost or cannot be delivered, we will offer a replacement or refund, as appropriate and subject to your applicable rights.

If we cannot ship within the timeframe promised for your order, we will notify you of the revised timeframe and offer the opportunity to agree to the delay or cancel the unshipped order for a full refund.

For shipping assistance, email dallashatoutlet@after-service.info.