Contact Us

Need help with an order or have a question about our hats? We’re here to help.

Store Name: Dallas Hat Outlet
Email: dallashatoutlet@after-service.info
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM, Hong Kong Time (UTC+8), excluding public holidays.

You can email us at any time. Messages received outside our customer service hours will be reviewed during the next business day.

How We Can Help

Contact us for assistance with:

• Product details, sizing, and availability.
• Order confirmations and payment questions.
• Shipping updates and delivery concerns.
• Order changes or cancellation requests.
• Returns, exchanges, and refunds.
• Privacy or copyright inquiries.

Questions About an Order

To help us assist you efficiently, please include your order number, the email address used at checkout, and a brief description of your question.

If your item arrived damaged, defective, or incorrect, please include photos of the item and packaging where possible.

For your security, please do not send your full card number, card security code, or account password by email.