This Privacy Policy explains how Dallas Hat Outlet (“we,” “us,” or “our”) collects, uses, and discloses personal information when you visit our website, place an order, or contact us.

For privacy questions or requests, email dallashatoutlet@after-service.info.

Information We Collect

Depending on how you interact with our store, we collect the following categories of information:

• Contact and delivery information: your name, email address, billing and shipping details, and telephone number where provided.
• Order information: items purchased, order value, delivery status, return requests, and transaction history.
• Payment-related information: payment status, transaction references, and payment details made available to us by the payment provider.
• Customer service information: messages, attachments, and other information you choose to send us.
• Technical and usage information: IP address, browser and device information, pages visited, and interactions with our website, to the extent collected by the website and enabled tools.

Payment providers process the card information necessary to complete your transaction under their own applicable terms and privacy notices.

Where Information Comes From

We receive information directly from you, automatically through your interaction with our website, and from service providers involved in payments, order fulfillment, delivery, fraud prevention, and website operations.

How We Use Information

We use personal information to:

• Process payments and fulfill orders.
• Send order confirmations, shipping updates, and service communications.
• Handle questions, returns, exchanges, and refunds.
• Maintain and improve the website.
• Detect fraud, protect transactions, and secure our services.
• Meet accounting, tax, and other legal obligations.
• Send promotional communications where permitted and, where required, with your consent.

You may unsubscribe from promotional emails using the instructions in those messages. Necessary order and service communications may continue.

Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies as needed to support functions such as shopping carts, checkout, security, and remembering preferences.

Website-specific disclosure — complete before publication:

[Identify the analytics tools, advertising pixels, and other nonessential tracking technologies actually used; describe the information collected, purposes, third parties involved, and available consent or opt-out controls. If only essential technologies are used, state that clearly.]

Where required, we obtain consent before using nonessential cookies or similar technologies. Browser settings may also allow you to block or delete cookies, although some store features may not function correctly.

How We Disclose Information

We disclose information as necessary to service providers that support our store, including website hosting, payment processing, fulfillment, shipping, customer support, and security providers.

Where analytics or advertising providers receive personal information, their involvement and the relevant choices must be described in the website-specific disclosure above.

We may also disclose information to comply with lawful requests, protect legal rights, prevent fraud, or support a merger, acquisition, or transfer of the business, subject to applicable safeguards.

Sale, sharing, and targeted advertising disclosure — complete before publication:

[State whether the store sells personal information, shares it for cross-context behavioral advertising, or uses it for targeted advertising as defined by applicable law. Identify any relevant information categories, recipients, and required opt-out mechanisms. Do not state “we do not sell or share” unless verified.]

International Processing

Because we serve customers internationally, your information may be processed in countries other than your country of residence.

Where applicable law requires safeguards for international transfers, we use an appropriate lawful transfer mechanism or other permitted protection.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling returns and disputes, preventing fraud, and meeting legal recordkeeping obligations.

Retention periods depend on the type of information, the nature of our relationship with you, and applicable legal requirements. Information is deleted or anonymized when it is no longer needed, subject to lawful exceptions.

Security

We use reasonable safeguards designed to protect personal information. However, no website, transmission method, or storage system can guarantee absolute security.

Please do not send passwords or full payment card details by email.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Access or obtain a copy of your personal information.
• Correct inaccurate information.
• Request deletion.
• Restrict or object to certain processing.
• Receive portable information.
• Withdraw consent where processing relies on consent.
• Opt out of legally defined sales, sharing, or targeted advertising.
• Appeal a decision concerning a privacy request.
• Complain to a relevant privacy regulator.

To make a request, email dallashatoutlet@after-service.info. We may need to verify your identity before acting on certain requests. Authorized agents may submit requests where permitted by law.

We respond within applicable legal deadlines and do not unlawfully discriminate against customers for exercising privacy rights.

Browser Privacy Signals

Where required by applicable law, we recognize legally valid opt-out preference signals, including Global Privacy Control.

[Before publication, describe the website’s actual response to browser “Do Not Track” signals and verify that any legally required opt-out signal processing is implemented.]

Children’s Privacy

Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action. Additional age-related protections apply where required by local law.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated version will display a revised date. Where required, we will provide additional notice or obtain consent.

Contact

For privacy inquiries, contact dallashatoutlet@after-service.info.

Customer service hours: Monday–Friday, 9:00 AM–5:00 PM, Hong Kong Time (UTC+8), excluding public holidays.

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6. Payment Policy

Payment Policy

At Dallas Hat Outlet, we accept the following payment methods:

• Visa
• Mastercard

Available payment options are displayed at checkout.

Currency

All store prices and charges are in U.S. dollars (USD) unless explicitly stated otherwise at checkout.

If your card account uses another currency, your card issuer may apply its own exchange rate, foreign transaction fee, or other charge. These charges are determined by your financial institution.

Order Total

Before submitting your order, you can review the product subtotal, discounts, shipping charges, and any taxes collected at checkout.

Shipping is $9 per order, with free shipping on orders over $39, calculated using the merchandise subtotal after discounts and before taxes or other charges.

International duties, import taxes, and clearance fees are not included unless expressly stated at checkout.

Payment Authorization

By submitting payment, you confirm that you are authorized to use the selected card and that the billing information is accurate.

Full payment is required before an order is dispatched. Orders remain subject to successful payment verification and product availability.

A pending authorization may appear on your account before a payment is completed. If an order is canceled or a payment fails, your card issuer determines when any authorization hold is released.

Payment Verification and Security

Payments may be subject to verification by the payment provider or card issuer. We may contact you if additional information is reasonably needed to verify an order.

We will never ask you to send your full card number, card security code, or banking password by email.

Declined Payments

If a payment is declined, please check your card details, billing information, available funds, and any restrictions on online or international transactions.

Your card issuer can provide further information about the decline. Please check for an order confirmation before attempting payment again to avoid duplicate orders.

Pricing Errors and Canceled Orders

If we identify a material pricing error, availability issue, or payment verification problem, we will contact you before proceeding.

We will not charge an increased amount without your agreement. If the order cannot proceed, any captured payment for the canceled items will be refunded.

Refunds

Refunds are normally issued to the original payment method under our Exchange & Returns policy.

We do not charge a refund processing fee. Currency conversion differences or fees imposed independently by your card issuer may affect the amount shown in your account.

For payment questions, contact dallashatoutlet@after-service.info.